Return Policy

At Cabeia, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process easy and hassle-free.

1. Return Eligibility

• Returns are accepted within 30 days of the delivery date.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Customized or personalized products are not eligible for return unless they arrive damaged or defective.

2. How to Initiate a Return

• Contact our Customer Service team at [email protected] or call +1 (618) 318-5368 to request a Return Authorization.
• Please provide your order number, item details, and reason for the return.
• We will guide you through the return process and provide a return shipping address.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method to ensure your return arrives safely.

4. Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.
• Shipping costs are non-refundable.

5. Exchanges

• We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at [email protected] with photos and order details.
• We will arrange for a replacement or full refund at no additional cost.

Thank you for choosing Cabeia! We appreciate your trust and are committed to ensuring your outdoor adventures are well-equipped and enjoyable.